23rd Group offers a variety of facility management solutions enabling multi-site companies to manage their national footprints with a focus on reducing costs, applying innovative strategies and continuously improving the customer service experience. 23rd Group uniquely tailors its services to meet the evolving challenges associated with building, expanding and maintaining national facilities.
Unlike a typical call center, each 23rd Group client is provided a dedicated Customer Service Team that values the unique process, expectations and needs for each brand we serve. We offer an advanced approach that is proven to foster one-trip resolution rates, reduce wasteful time onsite, track warranties on previously repaired equipment and identify the root cause for recurring issues. Through our pre-dispatch protocol, our technicians arrive on site with adequate manpower, appropriate equipment and sufficient materials to ensure routine maintenance requests are resolved promptly and without unnecessary costs.
Throughout the United States and Canada, we serve the retail, financial, hospitality, entertainment, restaurant, convenience and commercial sectors of the marketplace through unrivaled response times, meaningful communication and adaptive strategies.